City Council CRM Procurement

Riverton City Council Fictional sample RFP · 6 pagesUpdated 12 minutes ago

87out of 100

Strong bid

A strong opportunity with one blocker

Your relevant experience and technical fit are convincing. Resolve the named DPO and financial-evidence gaps before approval.

Mandatory fit92%

Evidence coverage78%

Commercial fit90%

Delivery confidence84%

Critical blockers70%

Executive summary

Riverton City Council is seeking a cloud-based CRM implementation partner for a 24-month engagement. The scope covers platform configuration, data migration, staff training and ongoing support. Northstar Digital aligns strongly with the technical and delivery requirements, with one financial document and a named data protection contact still outstanding.

Mandatory requirements

Supplier must demonstrate at least three comparable public-sector CRM implementations completed in the last five years.

Annual turnover must be no less than twice the estimated annual contract value.

All customer data must remain within the European Economic Area for the duration of the contract.

Provide a named Data Protection Officer and current contact details in Schedule 6.

Critical risks

Named DPO is missing
Schedule 6 cannot be completed with current company data.

Financial evidence awaiting review
Audited accounts must confirm the turnover threshold.

Delivery plan is compressed
Sixteen-week go-live needs resource confirmation.

Evaluation criteria

Technical solution and implementation approach35% weightingPage 18

Delivery methodology and mobilisation25% weightingPage 18

Relevant experience and team capability20% weightingPage 19

Required documents

Completed pricing scheduleMandatoryPage 31

Three comparable project referencesMandatoryPage 14

Current insurance certificatesMandatoryPage 27

Clarification questions

Q1Confirm the approved route for any data-hosting subcontractor.

Q2Clarify whether the 16-week implementation window includes user acceptance testing.

Q3Confirm the exact turnover evidence accepted for consortium bids.